do all machine support in-house (during office hours each day). We do
have a knowledgebase article on how to call Dell during holidays.
We offer yearly sessions to parents where we discuss with parents how
they should oversee students at home - the main point being that every
family is different, and they have to find what works for them. We post
helpful articles, point to some hardware/software solutions (for those
who feel they must filter), and give them referrals to local techies to
help them setup home networks.
Our administrators are very good at answering parents who say we should
set up their laptops for home filtering - we take care of kids here, you
take care of kids at home; it's a partnership.
Good luck!
arvind
---------------------------------------------------------
arvind s grover
Director of Technology
The Hewitt School
45 East 75th St
New York, NY 10021
T. (212) 994-2613
F. (212) 639-9366
E. agrover@hewittschool.org=20
W. www.hewittschool.org
---------------------------------------------------------
-----Original Message-----
From: A forum for independent school educators
[mailto:ISED-L@LISTSERV.SYR.EDU] On Behalf Of Dave Candelario
Sent: Monday, December 08, 2008 4:01 PM
To: ISED-L@LISTSERV.SYR.EDU
Subject: 1:1 and home support
Hello All,
We're in our first year of one-to-one and we have an issue that's been
particularly challenging. I'm sure all of the 1:1 schools would agree
that ubiquitous access is critical at school AND at home. Our challenge
is home support; including parents that want web filter support. A
significant number of parents feel that because the school requires the
laptop, the school should provide support for home use. The biggest
issues we face are home wireless not working and parents demanding a web
blocker at home. =20
In both examples, the parents are basically telling us that the school
should provide installation and support for these things. =20
It would be very helpful to learn what you policy is for home support.
Thanks in advance,
Dave Candelario
Director of Technology
MICDS
314-995-7478
=20
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