We had a good session on help desks at the NYSAIS NEIT 2007 Conference. Here's a link to the session notes:
http://neit.wikispaces.com/Managing+Your+9+Million+Tasks
The two help desks we discuss were RT and Web Help Desk. RT is open source, so it's definitely less expensive.
I would also direct you to the School Computing Wiki where I'm sure there are a number of good resources.
- Alex
A forum for independent school educators <ISED-L@LISTSERV.SYR.EDU> writes:
>We currently use a Microsoft Access database as our Help Desk system.
>However, we are either outgrowing its capabilities or reached our max
>knowledge level in how to get more functionality. We need a web based
>system that allows the user to input a request, view his/her records,
>and allow the user's division manager to view. We have a Go Daddy
>account where we can upload a database, but I do not have the time to
>learn mysql. Of course, we have the typical technology budget that is
>not enough to go around. Do any of you have something that you would
>recommend?
>
>
>
>Kathy Moore
>
>Director of Technology
>
>All Saints Episcopal School
>
>Tyler, Texas
>
>903.579.6000 x1208
>
>www.all-saints.org
>
>
>
>
>
>"This message may contain confidential and/or proprietary information,
>and is intended for the person/entity to whom it was originally
>addressed. Any use by others is strictly prohibited."
>
>
>
>
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+++++++++++++++++++++
Alex Ragone
Director of Technology
Collegiate School
New York, NY
212-812-8695
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
