found it very helpful, easy to use and navigate. We looked at
SchoolDude and like the interface and reporting features with Web
Help Desk more.
it has the ability to group tickets and route the according to easily
defined rules. The email features of the system allow for constant
communication between the tech and client so that they know what
happening through the entire process.
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William D. Stites, Jr.
Director of Technology
The Montclair Kimberley Academy
201 Valley Road
Montclair, NJ 07042
(P) 973-509-4595
(F) 973-509-4596
wstites@montclairkimberley.org
http://www.montclairkimberley.org
On Jan 11, 2008, at 9:06 AM, Kathy Moore wrote:
> We currently use a Microsoft Access database as our Help Desk system.
> However, we are either outgrowing its capabilities or reached our max
> knowledge level in how to get more functionality. We need a web based
> system that allows the user to input a request, view his/her records,
> and allow the user's division manager to view. We have a Go Daddy
> account where we can upload a database, but I do not have the time to
> learn mysql. Of course, we have the typical technology budget that is
> not enough to go around. Do any of you have something that you would
> recommend?
>
>
>
> Kathy Moore
>
> Director of Technology
>
> All Saints Episcopal School
>
> Tyler, Texas
>
> 903.579.6000 x1208
>
> www.all-saints.org
>
>
>
>
>
> "This message may contain confidential and/or proprietary information,
> and is intended for the person/entity to whom it was originally
> addressed. Any use by others is strictly prohibited."
>
>
>
>
> [ For info on ISED-L see http://www.gds.org/ISED-L ]
> Submissions to ISED-L are released under a creative commons,
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>
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
