Thursday, May 15, 2008

Re: email retention policy

On Thu, 2008-05-15 at 10:03 -0400, Barbara McGinley wrote:

> Good Morning,
> We have a real problem with people keeping email so I would be very
> interested to hear from anyone who has established a written policy.
> Thanks,
>
> Barbara McGinley
> Network Administrator
> Archmere Academy
> 3600 Philadelphia Pike
> Claymont DE. 19703
> 302-798-6632 ext.732
> mcginley@archmereacademy.com
>
> [ For info on ISED-L see http://www.gds.org/ISED-L ]
> Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
> RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L

That's always a difficult decision. A few years back, Microsoft got
blasted because they had emails from years back and a lot of lawyers
were saying to only hold email somewhere between 30 and 90 days. Google
allows people to keep about 6.7 GB for free and keep information for as
long as they like - so where should you fall in between that line.

What problem are you trying to solve? Is it disk space or is it backup
time and capabilities? Are you trying to move your schools to use less
paper or do you have a few hoarders? So far, we've found the best
solution is to agree to keep emails for two years and keep a cap of
about 500MB on the files. That way, folks could keep information on
hand, send and receive large multimedia files that they needed, but have
a method to automatically get rid of older information. The hoarders
will still complain, but explain they can always get a Google email
account for free with the 6.7GB of storage. Just take the time to
explain the reasons behind the change, and you'll get little to no
complaining.

Also, we have always put a little disclaimer that email is not for
personal use - but we have never enforced that.

Hope this helps

In the past, we have suggested
--
Matt Burkhardt, MSTM
President
Impari Systems, Inc.
Phone: (301) 644-3911
mlb@imparisystems.com
http://www.imparisystems.com

[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L