Tuesday, July 1, 2008

advice re: emergency notification systems

Hi -

Please forgive the cross-post...

We are implementing our first emergency notification system (automated
dialing/emailing to notify parents of school cancellations and
emergencies). If you are using such a system, I could use a little advice.

Just thinking about notification via phone calls for a moment (not emails
or text messages)...

(1) Would you recommend that we start out with two levels of calls --
emergency and non-emergency? In other words, should we plan to call all
phones for each family in an emergency, but just one or two phones for
non-emergencies? Or do you use a more elaborate system (with more levels)?

(2) If integration between your student information system and your
emergency notification system is available, do you use it? Or does your
emergency notification system provide some special capabilities that make
it appealing to use that system independently (if so, what capabilities)?

(3) Got any non-technical advice about launching the system successfully?
Besides sending a letter to all our parents about the new system, and then
testing the system before we use it for real, what else should we remember
to do that will help us make a smooth transition?

Thanks in advance.
Terry Dash
Director of Technology
The Pike School
34 Sunset Rock Road
Andover, Massachusetts 01810
ph: 978-475-1197 x294
fx: 978-475-3014

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