=20
I have a written policy that my office will do everything in its power to =
make a repair, without reimaging, however if it takes more than one class =
period (45 minutes) to fix the problem we reimage. Two years ago, to make =
this pill a little easier to swallow, I purchased an external hard drive. =
As long as it takes less than an hour to back up files, we will back up =
students files, reimage and dump the files back. I also encourage =
students to purchase their own external hard drives, for the "just in =
case".
=20
Incidentally, our students own their own laptops, but if I were to go to =
the "never reimage" policy I would never get anything else accomplished =
and all of my other students would suffer. Not to mention it would cost =
more monetarily, as loaners would need to be provided to each of these =
students because it could potentially take several hours (or days as has =
been some past cases) to repair software problems that may not even be =
reparable.
=20
Good luck!
Robin Peralta
>>> Jason Hyams <jhyams@st-agnes.org> 9/1/2008 10:28 AM >>>
I'm in the process of tuning our student laptop imaging policy.=20
I have been directed by our admin team to do everything possible to
repair the computer without re-imaging the unit. This leads to hours of
work done on a single computer and I need to make the case that this
request is not feasible with hundreds of notebooks dropped off for
software service the first week of school. The notebooks are student
owned and not managed by the school as directed by our admin team.=20
How long does your school work on software issues before you re-image
the computer? =20
Would you recommend a fifteen to thirty minute repair before image
policy?
Thank you,
Jason Hyams
Director of Technology =20
St. Agnes Academy
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