Monday, September 1, 2008

One-to-One Repair/Re-Image Policy

I'm in the process of tuning our student laptop imaging policy.=20

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I have been directed by our admin team to do everything possible to
repair the computer without re-imaging the unit. This leads to hours of
work done on a single computer and I need to make the case that this
request is not feasible with hundreds of notebooks dropped off for
software service the first week of school. The notebooks are student
owned and not managed by the school as directed by our admin team.=20

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How long does your school work on software issues before you re-image
the computer? =20

Would you recommend a fifteen to thirty minute repair before image
policy?

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Thank you,

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Jason Hyams

Director of Technology =20

St. Agnes Academy

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