We try to ensure all calls are answered by a live person. This duty is
assigned to one staff member, but we have two other staff as back ups. Our
phone system setup so that all incoming calls ring at not only the main
receptionist but also at the back up staff members' phones. If a call is
not answered after few rings, one of the back ups will answer the phone.
This has worked well for the most part.
--
Charles Lasky
Director of Technology, Student Services and Food Service
Glenwood School for Boys and Girls
41W400 Silver Glen Road
Saint Charles, IL 60175
847-464-8200
847-464-8201 Fax
On Thu, Mar 18, 2010 at 2:04 PM, Dean <only1djf@yahoo.com> wrote:
> Hello Bill,
> we use a live operator during our school hours. If the operator is away
> from her desk, the call is routed to another person and so forth. This
> ensures that a caller will almost always be able to speak to someone
> directly. Hope that helps.
> Best,
> Dean J. FustoHead of Upper SchoolAssistant Head of SchoolThe Bement
> Schoolwww.bement.org
>
> --- On Thu, 3/18/10, Fred Austin <faustin@theoakwoodschool.org> wrote:
>
> From: Fred Austin <faustin@theoakwoodschool.org>
> Subject: Re: Does a live operator answer your school phone?
> To: ISED-L@LISTSERV.SYR.EDU
> Date: Thursday, March 18, 2010, 2:55 PM
>
> Bill
>
> We use a live operator. We feel it is important to the caller to have that
> touch of personal service. It is a little inefficient and time consuming for
> that individual but the PR is worth it.
>
>
> Fred Austin
> Technology Director
> The Oakwood School
> A PreK-12 Independent Day School
> Greenville, NC
>
>
>
> On Mar 18, 2010, at 2:50 PM, Bill Perpelitt wrote:
>
> > We are looking at ways of automating call routing for our school. We
> > currently have a live operator answer all calls during business hours but
> am
> > not sure this is very efficient.
> >
> > I was curious how other schools handle incoming calls. Anyone using an
> > auto-attendant for their main line?
> >
> >
> > Bill Perpelitt
> > Technology Director
> > Delphian School
> > http://www.Delphian.org
> > 20950 SW Rock Creek Road
> > Sheridan, OR 97378
> > 503-843-3521
> >
> > [ For info on ISED-L see
> https://www.gds.org/podium/default.aspx?t=128874 ]
> > Submissions to ISED-L are released under a creative commons, attribution,
> non-commercial, share-alike license.
> > RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
>
> [ For info on ISED-L see https://www.gds.org/podium/default.aspx?t=128874]
> Submissions to ISED-L are released under a creative commons, attribution,
> non-commercial, share-alike license.
> RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
>
>
>
>
>
> [ For info on ISED-L see https://www.gds.org/podium/default.aspx?t=128874]
> Submissions to ISED-L are released under a creative commons, attribution,
> non-commercial, share-alike license.
> RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
>
[ For info on ISED-L see https://www.gds.org/podium/default.aspx?t=128874 ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
