we use a live operator during our school hours. If the operator is away fro=
m her desk, the call is routed to another person and so forth. This ensures=
that a caller will almost always be able to speak to someone directly. Hop=
e that helps.=A0
Best,
Dean J. FustoHead of Upper SchoolAssistant Head of SchoolThe Bement Schoolw=
ww.bement.org
--- On Thu, 3/18/10, Fred Austin <faustin@theoakwoodschool.org> wrote:
From: Fred Austin <faustin@theoakwoodschool.org>
Subject: Re: Does a live operator answer your school phone?
To: ISED-L@LISTSERV.SYR.EDU
Date: Thursday, March 18, 2010, 2:55 PM
Bill
We use a live operator. We feel it is important to the caller to have that =
touch of personal service. It is a little inefficient and time consuming fo=
r that individual but the PR is worth it.
Fred Austin
Technology Director
The Oakwood School
A PreK-12 Independent Day School
Greenville, NC
On Mar 18, 2010, at 2:50 PM, Bill Perpelitt wrote:
> We are looking at ways of automating call routing for our school.=A0 We
> currently have a live operator answer all calls during business hours but=
am
> not sure this is very efficient.
>=20
> I was curious how other schools handle incoming calls.=A0 Anyone using an
> auto-attendant for their main line?
>=20
>=20
> Bill Perpelitt
> Technology Director
> Delphian School
> http://www.Delphian.org
> 20950 SW Rock Creek Road
> Sheridan, OR 97378
> 503-843-3521
>=20
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