when you call somewhere for customer service. Now...do you really want to do
that to your parents and alumns?
Efficient and effective are often two different things. The automatic system
might be more efficient, but when you consider how many people would be put
off by it, I'm not sure it would be more effective.
On Thu, Mar 18, 2010 at 2:50 PM, Bill Perpelitt <billp@delphian.org> wrote:
> We are looking at ways of automating call routing for our school. We
> currently have a live operator answer all calls during business hours but
> am
> not sure this is very efficient.
>
> I was curious how other schools handle incoming calls. Anyone using an
> auto-attendant for their main line?
>
>
> Bill Perpelitt
> Technology Director
> Delphian School
> http://www.Delphian.org
> 20950 SW Rock Creek Road
> Sheridan, OR 97378
> 503-843-3521
>
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