absolute best service - they send a box with pre-paid postage. Often, I =
will get the laptop back 2 days after I send it in! =20
I have one set of Gateway laptops. I have to pay for shipping both =
ways, find (or buy) a padded box to ship in, AND one of the laptops I =
have had to send in three times for the same repair in under a year!
Renee Ramig
Seven Hills School
-----Original Message-----
From: A forum for independent school educators on behalf of Judith =
Robison
Sent: Fri 9/4/2009 8:47 PM
To: ISED-L@LISTSERV.SYR.EDU
Subject: watch the warranty fine print
=20
When we purchased Fujitsu tablets for our teachers about 16 months ago, =
we purchased an extended warranty for them. When I contacted Fujitsu =
about a malfunctioning keyboard this week I discovered that we are =
responsible for the cost of shipping the defective machine back to them. =
It's in the fine print available on their website. I've had to have =
machines from other companies in the past, and the shipping was covered =
by the maker. Is this a new policy for all or most makers, or just =
Fujitsu's idea of service?
Judith Claire Robison
Director of Technology
Saint John's Catholic Prep
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