it so users can email requests. What we like best about it is that it is=0D
easy to use and the customer service is great. We have made many=0D
recommendations and they have all been implemented. =0D
=0D
Marc Spivak=0D
Director of Technology=0D
SAR ACADEMY=0D
655 West 254th Street=0D
Bronx, NY 10471=0D
=0D
-----Original Message-----=0D
From: A forum for independent school educators=0D
[mailto:ISED-L@LISTSERV.SYR.EDU] On Behalf Of Thomas Phelan=0D
Sent: Monday, March 15, 2010 2:05 PM=0D
To: ISED-L@LISTSERV.SYR.EDU=0D
Subject: Re: TrackIt Software for Help Desk=0D
=0D
We looked at probably a dozen help desk solutions and looked closely at=0D
Track It and about 4 others.=0D
=0D
We ended up selecting Alloy Navigator (=0D
http://www.alloy-software.com/products/) about 18 months ago and are=0D
very=0D
pleased with our choice. It was less expensive than most and yet highly=0D
customizable. While Alloy has a nice web portal for users and integrates=0D
with Active Directory, we've opted to customize our ticket system so it=0D
is=0D
entirely email based making user training as simple as telling everyone=0D
to=0D
send requests to a specific email address. We also found it less complex=0D
to=0D
setup. While we've tweaked things quite a bit (e.g. creating rules to=0D
ensure=0D
data consistency, send email alerts, etc.) since we started, it only=0D
took=0D
about two days to learn and setup to the point where we had a functional=0D
system.=0D
=0D
Every school is different so there is no best help desk solution, but if=0D
you=0D
haven't looked at Alloy I highly recommend you take a look. FWIW,=0D
WebHelpDesk was our #2 choice followed by Track It at #3. We opted for=0D
Alloy=0D
over Track It because it was less expensive, we liked the interface=0D
better,=0D
and it seemed easier to customize.=0D
=0D
Lastly, one caveat. We don't yet use Alloy to track laptop repairs=0D
because=0D
we have a highly customized database that does this which still works=0D
very=0D
well for us. We do plan to use Alloy for this eventually and see no=0D
major=0D
hurdles, we just don't see any pressing need to do it now.=0D
=0D
Tom Phelan=0D
Peddie School=0D
=0D
On Thu, Mar 11, 2010 at 11:27 AM, Luke Uetrecht=0D
<LUetrecht@cinci.rr.com>wrote:=0D
=0D
> Two questions for all you 1:1 schools out there=0D
>=0D
> 1. Are any of you using TrackIt for your help desk software to track=0D
> repairs and would you be willing to discuss your experience with=0D
another=0D
> school?=0D
> 2. What are you using to track repairs at your help desk?=0D
>=0D
> Thank you,=0D
>=0D
> Luke Uetrecht=0D
>=0D
> [ For info on ISED-L see=0D
https://www.gds.org/podium/default.aspx?t=3D128874]=0D
> Submissions to ISED-L are released under a creative commons,=0D
attribution,=0D
> non-commercial, share-alike license.=0D
> RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=3DISED-L=0D
>=0D
=0D
[ For info on ISED-L see=0D
https://www.gds.org/podium/default.aspx?t=3D128874 ]=0D
Submissions to ISED-L are released under a creative commons,=0D
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