When I have had these discussions in the past, I have tried to focus on the
effort and benefits and problems with going too crazy trying to find/block
spam. I think everyone can agree we do not want legitimate email blocked
(false-positives). In my opinion, that is paramount. Others may differ, but
I would hope not because if a parent, student, alum, or another member of
the community was incorrectly blocked that would be bad. So, I try to make
sure whatever I do, that does NOT happen. Then, we try to peel back and off
the spam and put services in-place to work it down and out but always being
mindful not to affect the first priority.
I have done a lot of systems over the years but have been fine with Kerio
Mailserver (using SpamAssassin built-in) and a few RBLs (SpamHaus is your
friend and if you use them support them and some custom rules over the last
few in the corporate world and now in schools.
Faculty and staff, in my experience, seem to be affected by a lot of opt-out
non-profit lists getting their email addresses. Early on when I arrived at
Lick and put in a capable mailsystem of handling such things as well as
groupware functions, I had people forward spam not tagged to an internal
junk emailbox so I could try to determine what patterns I was not hitting
and most were legit companies that people had donated to or shared contact
lists with. I found a few people that were REALLY over-subscribed to a lot
of registries and methodically removed them at the source. This really has
issue from its heights prior to my arrival.
Just some ideas, hang in there...
Jonathan
................................
Jonathan Mergy <jmergy@lwhs.org>
Director Of Technology
Lick-Wilmerding High School
755 Ocean Ave, SF CA 94112
P:415.585.1725 x365
http://www.lwhs.org
> From: Renee Ramig <rramig@sevenhillsschool.org>
> Reply-To: ISED-L <ISED-L@listserv.syr.edu>
> Date: Sat, 12 Sep 2009 08:41:14 -0700
> To: ISED-L <ISED-L@listserv.syr.edu>
> Subject: Re: Email Complaints
>
> It is the third, and they just don't want to deal with them. I keep saying
> personal management is the answer, and they keep putting it back on the tech
> team to come up with an email policy that will reduce mail. I try to let them
> know, mail will not decrease, but I can show them how to deal with them. They
> prefer to complain. I think my post was just a way for me to vent :)
>
> Thanks,
>
> Renee
>
>
> -----Original Message-----
> From: A forum for independent school educators on behalf of Lee, Brian
> Sent: Sat 9/12/2009 7:28 AM
> To: ISED-L@LISTSERV.SYR.EDU
> Subject: Re: Email Complaints
>
> I think the key is really investigate the true nature of the complaint.
> Having too many emails is really too vague without knowing what about the
> emails they don't like.
>
> Complaint: If it is having too many emails that do not apply to them (eg.
> lower school teachers reading about upper school notices)
> Solution: Setup distribution groups.
>
> Complaint: Too much spam
> Solution: Work on spam filter
>
> Complaint: Emails are valid, but the faculty have trouble filtering out
> personal and general announcements.
> Solution: Faculty should setup mail filters on their accounts to go to
> specific folders.
>
> Find out what is really causing the ire in the situation. Many times I have
> seen people complain about the symptom, but not talk about the actual cause.
>
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