Growing up in Sandy Springs, I didn't think Quakers had a sense of
humor - but you've proved me wrong!
On Mon, 2008-12-08 at 21:24 -0500, Norman Maynard wrote:
> I thought I had heard of everything . . .
>
> Since the kids are required to show up to school on time, do parents expect
> you to come over and wake them up? Get them breakfast? ("Just coffee this
> morning Norman, thank you - but do see about that router, would you? Johnny
> couldn't get on the web last night . . .")
>
>
> Norman Maynard
> Assistant Head of School
> Principal, Upper School
> Thornton Friends School, Silver Spring, MD
> www.thorntonfriends.org
> Chat: Google Talk: daoist56 Skype: Norman.Maynard
>
>
> On Mon, Dec 8, 2008 at 8:06 PM, Karen Douse <douse@harpethhall.org> wrote:
>
> > Hi Dave - see responses below.
> > A forum for independent school educators <ISED-L@LISTSERV.SYR.EDU> on
> > Monday, December 08, 2008 at 3:01 PM -0600 wrote:
> > > Our challenge
> > >is home support; including parents that want web filter support. A
> > >significant number of parents feel that because the school requires the
> > >laptop, the school should provide support for home use. The biggest
> > >issues we face are home wireless not working
> >
> > We do not recommend that parents do either of these - therefore we do not
> > offer official support for them.
> >
> > However, in the spirit of good customer service, we offer suggestions for
> > successful wireless installation at our Out of the Box sessions. We also
> > offer to follow that with a BRIEF phone conversation if they have problems
> > with wireless setup (we get only
> > a few every year). We try to explain in the nicest way that our jobs
> > involve school issues and therefore our top priority is to support students
> > and their teachers here at school so we can't spend inordinate amounts of
> > time on home issues without
> > ignoring our jobs or hiring extra help (translation is understood without
> > even saying it - tuition increase!). If they make the decision to have a
> > wireless network at home (not something we recommend) they need to support
> > it themselves if they encounter
> > a complex issue. When we can find good private firms/techs in the area to
> > refer them to (we do not officially recommend), we do that too. In the past
> > we have worked out a rate discount with some of them. Stewart is right -
> > tell the parents of this policy
> > as early as you can.
> >
> > Again, we do not recommend web blockers for home and tell parents that they
> > do this at their own risk and support. We caution them that they cannot rely
> > on them - students can find ways around them. Also, they may have to
> > uninstall them if they interfere
> > with the students work at school. We spend a lot of time talking with them
> > about internet safety and how best to supervise their children, both at the
> > Out of the Box sessions and at parent meetings. We haven't had any problem
> > with this one, I'm happy to
> > say.
> >
> > Have you talk to your administrators about their support of your policy?
> > There are many things that we as a school can do during the day but that we
> > can't do at home - e.g. homework help. You should solicit administrative
> > support before setting this
> > policy.
> >
> > Good luck! Karen
> >
> > > and parents demanding a web
> > >blocker at home.
> > >In both examples, the parents are basically telling us that the school
> > >should provide installation and support for these things.
> > >
> > >It would be very helpful to learn what you policy is for home support.
> >
> >
> > [ For info on ISED-L see http://www.gds.org/ISED-L ]
> > Submissions to ISED-L are released under a creative commons, attribution,
> > non-commercial, share-alike license.
> > RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
> >
>
> [ For info on ISED-L see http://www.gds.org/ISED-L ]
> Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
> RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
Matt Burkhardt, MSTM
President
Impari Systems, Inc.
502 Fairview Avenue
Frederick, MD 21701
mlb@imparisystems.com
www.imparisystems.com
(301) 682-7901
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
RSS Feed, http://listserv.syr.edu/scripts/wa.exe?RSS&L=ISED-L
