=20
I think I mimic pretty much what everyone else has said. There isn't any =
way you can support the laptops at school and at home, unless you're going =
to create your own "geek squad" type of support group. Granted, we are =
boarding, so the kids don't go home every night but when they do go home =
they do take their laptops and they expect that they will work exactly as =
they do while they are on campus.
=20
The one thing I did to help them a bit was to create a document that =
briefly describes HOW they could connect to the Internet at their home, =
but in that document I have added a disclaimer that basically tells them =
that if they are having problems connecting they need to contact their =
ISP, or the person who set up their network in their home. Because there =
are a slew of ways to connect to the Internet these days, the school just =
cannot be responsible for home connections and home support.
=20
Hope this is helpful,
Robin
=20
Robin Peralta
Laptop Program Director
Episcopal High School of VA
1200 N. Quaker Lane
Alexandria, VA 22302
703-933-4050
>>> Dave Candelario <dcandelario@micds.org> 12/8/2008 4:01 PM >>>
Hello All,
We're in our first year of one-to-one and we have an issue that's been
particularly challenging. I'm sure all of the 1:1 schools would agree
that ubiquitous access is critical at school AND at home. Our challenge
is home support; including parents that want web filter support. A
significant number of parents feel that because the school requires the
laptop, the school should provide support for home use. The biggest
issues we face are home wireless not working and parents demanding a web
blocker at home. =20
In both examples, the parents are basically telling us that the school
should provide installation and support for these things. =20
It would be very helpful to learn what you policy is for home support.
Thanks in advance,
Dave Candelario
Director of Technology
MICDS
314-995-7478
=20
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