Re: Laptop Schools Tech Support Policies

Is your question directed toward personal equipment / student laptops,
or school property?

We do not support any personal equipment.

Only our CFO / CPA has remote access VPN besides me. And yes, it
required me going to her home to do the install & config on her personal
equipment. I can terminate her access via my firewall, so if she were to
quit I'd simply remove her from the configs.

Thanks,=20
*******=20

Joe Frost, MS CIS
Director of Technology & Operations
Department Chair Technology=20
http://www.phoenixchristian.org

=20

-----Original Message-----
From: Smith, Greg [mailto:SmithG@notredameprep.com]=20
Sent: Thursday, November 04, 2010 10:21 AM
To: ISED-L@LISTSERV.SYR.EDU
Subject: Laptop Schools Tech Support Policies

We are looking at developing some policies for our helpdesk specific to
support of student laptops. If any school currently has a helpdesk
policy, student laptop program or not and would be willing to share it
please let me know. With the need to support a large user base with
limited resources, policies are the tool to help make this happen. Any
information would be greatly appreciated.

=20

Thanks

Greg Smith

Director of Technology

Notre Dame Preparatory School

smithg@notredameprep.com

=20

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