great and very user friendly. It is also really cheap compared to the
other programs. They have a free version but we have too many users for
it. We have spoken to the company about changes to their software. They
seem to listen to us and included many of our issues on their new
upgrade with a note to us that it was based on our suggestions. They
sometimes take a while to get back to us when a problem does arise but
it is not terrible.=20=20
-----Original Message-----
From: A forum for independent school educators
[mailto:ISED-L@LISTSERV.SYR.EDU] On Behalf Of Kathy Moore
Sent: Friday, January 11, 2008 9:07 AM
To: ISED-L@LISTSERV.SYR.EDU
Subject: Help Desk
We currently use a Microsoft Access database as our Help Desk system.
However, we are either outgrowing its capabilities or reached our max
knowledge level in how to get more functionality. We need a web based
system that allows the user to input a request, view his/her records,
and allow the user's division manager to view. We have a Go Daddy
account where we can upload a database, but I do not have the time to
learn mysql. Of course, we have the typical technology budget that is
not enough to go around. Do any of you have something that you would
recommend?
=20
Kathy Moore
Director of Technology
All Saints Episcopal School
Tyler, Texas
903.579.6000 x1208
=20
=20
"This message may contain confidential and/or proprietary information,
and is intended for the person/entity to whom it was originally
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=20
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