(http://www.spiceworks.com/product/#helpdesk) which provides a wide
array of services for your network, including a help desk portion. I
have not personally tried the help desk side of the program, but the
program is FREE. There are some ads that run on the program, but they
are not intrusive. Users can even submit their own tickets via the web
or email.=20=20
Nick Sticklen
Director of Technology
The Regis School of the Sacred Heart
7330 Westview Drive
Houston, TX 77055
email: nsticklen@theregisschool.org
=20
-----Original Message-----
From: A forum for independent school educators
[mailto:ISED-L@LISTSERV.SYR.EDU] On Behalf Of Kathy Moore
Sent: Friday, January 11, 2008 8:07 AM
To: ISED-L@LISTSERV.SYR.EDU
Subject: Help Desk
We currently use a Microsoft Access database as our Help Desk system.
However, we are either outgrowing its capabilities or reached our max
knowledge level in how to get more functionality. We need a web based
system that allows the user to input a request, view his/her records,
and allow the user's division manager to view. We have a Go Daddy
account where we can upload a database, but I do not have the time to
learn mysql. Of course, we have the typical technology budget that is
not enough to go around. Do any of you have something that you would
recommend?
=20
Kathy Moore
Director of Technology
All Saints Episcopal School
Tyler, Texas
903.579.6000 x1208
=20
=20
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