following position.=20
The Helpdesk Technician is responsible for implementation and management
of the enterprise desktop environment. This person runs the Helpdesk
functions with a focus on customer service. The position calls for an
experienced, self-motivated individual to oversee the daily execution of
processes, operations, and support activities for client technologies.
This position works closely with others in the department to ensure that
procedures and technologies are introduced that adhere to established
school policies and according to enterprise =E2=80=9Cbest-practice=E2=80=9D.
Major Responsibilities:
=C2=B7 Provide tier-one support for end user hardware and software:
installation, preventive maintenance, repair, including classroom
devices, printers, media services, and audio/video equipment throughout
the school
Work with the IT team to coordinate, delegate, and prioritize desktop
support issues
Support classroom teacher's immediate technical needs; support
administrative end users as determined
=C2=B7 Deploy enterprise desktop images, application packages, script an=
d
final end user personalization
=C2=B7 Responsible for desktop security, application compatibility and
integration, and standardization of client features
=C2=B7 Ensure that projects are completed and documented according to th=
e
school=E2=80=99s specifications and schedule to ensure that project go=
als are
met
Document, maintain, and manage hardware and software inventories,
licenses, and lifecycles; as well as software distribution to target
groups
Manage enterprise anti-virus solution, client installations, update
processes, and maintenance of client devices
=C2=B7 Manage enterprise Network Access Control (NAC) system; monitor an=
d
manage wired and wireless connections, maintain and support end user
device access, standards, and health
=C2=B7 Coordinate with other department members for off-hour support
Work with other members of the team, vendors, and contract support to
facilitate problem resolutions
Participate with team to manage application demand, introduction of new
technologies, and change control management
=C2=B7 Promote the educational and ethical use of the school=E2=80=99s
technological resources
Qualifications:
Exceptional analytical abilities for hardware and software problem-solvin=
g=20
Very strong verbal/written communication skills
=C2=B7 Strong organizational and time management skills
=C2=B7 Experience and willingness to develop proficiencies in: =09
Windows XP/Windows7 in a Windows 2003/2008 server environment
MS Office 2003/2008
Altiris (imaging and deployment tool)=20
Sophos Anti-Virus
Campus Manager (NAC)
Smartboard technologies=20
Polycom video conferencing
IBM desktops and Lenovo laptop
Wired and wireless connectivity
FirstClass Collaborative Classroom technologies
Personal Characteristics:
High degree of professionalism in appearance and demeanor
=C2=B7 Strong customer service skills with a heightened (but calm) sense =
of
urgency and resolve
=C2=B7 Team oriented
=C2=B7 Ability to interface in a fast paced environment
Send cover letter, resume, and references to lrobinson@gannacademy.org
I appreciate your referrals.
Linda
___________________________
Linda S. Robinson
Director of Technology=20
Gann Academy-The New Jewish High School of Greater Boston
333 Forest Street
Waltham, MA 02452
Website: http://www.gannacademy.org
Telephone: 781.642.6800 x 211
Fax: 781.642.6805
e-mail: lrobinson@gannacademy.org
=E2=80=9CThe future is not some place we are going to, but one we are cre=
ating.
The paths to it are not found, but made; and the activity of making them
changes both the maker and the destination.=E2=80=9D John Schaartest
CONFIDENTIALITY NOTICE
The information contained in this e-mail message and any=20
attachments hereto is privileged and confidential, and is intended=20
only for the use of the recipient and others who have been=20
specifically authorized to receive it.
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