(the entire campus) and it has some nice basic reporting and simple manage=
ment tools. Since it is not a true "Firewall" It does not allow custom fire=
wall rules and filtering to allow a lot of administration/faculty/student/l=
ibrary/SIS applications to run through it. Even with their tech support we =
were only able to fix or allow 1 out of the 9 fire wall rules that we neede=
d. If you have no need for firewall rules or custom rules then it is a simp=
le and good product.
We still use it for our student wireless (a completely separate network for=
students and faculty to surf the internet with their personal laptops) so =
we can keep simple reporting tools on their internet access and usage. They=
realize that wireless is only for surfing the basic internet and that is a=
ll they will get. Since it meets that one need and we will never create rul=
es for it, then it works well for that part of the network. We only use the=
internet filtering portion and nothing else.
My only concerns that affected us on our campus:
1. Untimely and poor customer service.
2. Tech support did not listen well (very argumentative).
3. Only 1 in 9 of my problems in over a year got completely resolved.
4. Certain patches, updates make parts of it crash or have other issu=
es (on both the server and client computers).
5. A year later I still have to reboot it at least 2-3 times a week o=
therwise it stops working (I am using brand new Dell Rack Server to host it=
with tons of resources and this server is dedicated to just running this o=
ne program.)
6. Frustrated with the often and repeated response "Sorry this produc=
t does not allow or do that; you will need to find a different product to d=
o that part."
7. Anti-virus portion is not very accurate. We had to go back to Nort=
on Symantec Endpoint Protection because it was allowing too many things to =
infect the network. After removing the Light speed AV portion and running N=
orton Symantec Endpoint Protection , we found over 1700 problems/incidents =
that had gotten through and were causing us problems. Norton automatically =
found and fixed these within 24 hours for me.
Eddie Ebel
Information Technology Director
Sandia Preparatory School
505.338.3046 (Direct Line)
505.338.3000 (Main Office)
www.sandiaprep.org
From: Lovo, Mari [mailto:MLovo@CARROLLTON.ORG]
Sent: Tuesday, February 24, 2009 2:29 PM
To: Thorson, Janet; ISED-L@LISTSERV.SYR.EDU; techtalk@sofie.org; technology=
@isasw.org
Subject: RE: [Techtalk] Lightspeed Total Traffic Control
We are about to start testing tomorrow...Will keep you posted...
Mari Lovo
IT Manager
Carrollton School of the Sacred Heart
305.446.5673 ext. 1267
mlovo@carrollton.org<mailto:mlovo@carrollton.org>
P Before you print this email or attachments, please consider the negative =
environmental impacts associated with printing. =FC
From: techtalk-bounces@lists.sofie.org [mailto:techtalk-bounces@lists.sofie=
.org] On Behalf Of Thorson, Janet
Sent: Tuesday, February 24, 2009 3:44 PM
To: ISED-L@LISTSERV.SYR.EDU; techtalk@sofie.org; technology@isasw.org
Subject: [Techtalk] Lightspeed Total Traffic Control
Is anyone using Lightspeed Systems Total Traffic Control? If so, are you h=
appy with their product and support?
Janet Thorson
Director of Technology
Duchesne Academy of the Sacred Heart
10202 Memorial Drive
Houston, Texas 77024
ph: 713-468-8211, ext. 128
fax: 713-465-9809
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