We installed RT on an externally-hosted server last June. We use it for
tracking both technology and maintenance requests. Users can submit
tickets by email or through the web interface, and can view current or
past tickets online. It's very powerful and customizable, but simple
enough for all our IT and maintenance guys to handle. It did take a bit
of work to get it running the way we wanted it to, but there's a book
out that is very helpful.=20
Regards,=20
Alex=20
=20
Alexander S. Rhinelander
Director of Information Technology
The Roxbury Latin School
101 Saint Theresa Avenue
West Roxbury, MA 02132
617-325-4920 x225
-----Original Message-----
From: A forum for independent school educators
[mailto:ISED-L@LISTSERV.SYR.EDU] On Behalf Of Alex Ragone
Sent: Friday, January 11, 2008 10:49 AM
To: ISED-L@LISTSERV.SYR.EDU
Subject: Re: Help Desk
Kathy,
We had a good session on help desks at the NYSAIS NEIT 2007 Conference.
Here's a link to the session notes:
http://neit.wikispaces.com/Managing+Your+9+Million+Tasks
The two help desks we discuss were RT and Web Help Desk. RT is open
source, so it's definitely less expensive.
I would also direct you to the School Computing Wiki where I'm sure
there are a number of good resources.
- Alex
A forum for independent school educators <ISED-L@LISTSERV.SYR.EDU>
writes:
>We currently use a Microsoft Access database as our Help Desk system.
>However, we are either outgrowing its capabilities or reached our max
>knowledge level in how to get more functionality. We need a web based
>system that allows the user to input a request, view his/her records,
>and allow the user's division manager to view. We have a Go Daddy
>account where we can upload a database, but I do not have the time to
>learn mysql. Of course, we have the typical technology budget that is
>not enough to go around. Do any of you have something that you would
>recommend?
>
>=20
>
>Kathy Moore
>
>Director of Technology
>
>All Saints Episcopal School
>
>Tyler, Texas
>
>903.579.6000 x1208
>
>www.all-saints.org
>
>=20
>
>=20
>
>"This message may contain confidential and/or proprietary information,
>and is intended for the person/entity to whom it was originally
>addressed. Any use by others is strictly prohibited."=20
>
>=20
>
>
>[ For info on ISED-L see http://www.gds.org/ISED-L ]
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>
+++++++++++++++++++++
Alex Ragone
Director of Technology
Collegiate School
New York, NY
212-812-8695
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons,
attribution, non-commercial, share-alike license.
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
