purchased ours during a promotion for very little. The purchase price =
depends on how many tech support people will use it.
=20
Heather Drews
Software Analyst
Little Falls Community Schools, MN
(320) 616-2250
>>> Tami Brass <tamilb@mac.com> 1/11/2008 11:34 AM >>>
Kathy,
We went to http://www.webhelpdesk.com/ at the start of the year. I'd used =
it at my prior school, too. Both were 1-1 laptop programs. We needed to =
have a web-based, relational database to track users and assets. Users =
create tickets. Our team replies via the website (with ability to email =
clients). It can also do billing. It's easy to manage and quite =
reliable. We host ours internally, but WHD has a hosting plan, too. It's =
not in the cheap/free category, but it's worth the price.
Let me know if you have questions about it. Once it was on the server, it =
took a couple of days of tweaking to get all the fields we wanted in place =
and a little breaking in time for our team, but everyone seems to have =
adapted well. In the past, our system was more of a "stop me in the hall" =
kind of thing with the occasional email. This has been a huge improvement =
and has reporting features that will be useful as well.
Tami Brass
MS Technology Coordinator
St. Paul Academy & Summit School
http://www.spa.edu ( http://www.spa.edu/ )
tbrass@spa.edu=20
http://www.tech4teaching.org ( http://www.tech4teaching.org/ )
http://del.icio.us/brasst=20
tamilb@mac.com=20
On Friday, January 11, 2008, at 09:50AM, "Kathy Moore" <KMoore@ALL-SAINTS.O=
RG> wrote:
>We currently use a Microsoft Access database as our Help Desk system.
>However, we are either outgrowing its capabilities or reached our max
>knowledge level in how to get more functionality. We need a web based
>system that allows the user to input a request, view his/her records,
>and allow the user's division manager to view. We have a Go Daddy
>account where we can upload a database, but I do not have the time to
>learn mysql. Of course, we have the typical technology budget that is
>not enough to go around. Do any of you have something that you would
>recommend?
>
>=20
>
>Kathy Moore
>
>Director of Technology
>
>All Saints Episcopal School
>
>Tyler, Texas
>
>903.579.6000 x1208
>
>www.all-saints.org=20
>
>=20
>
>=20
>
>"This message may contain confidential and/or proprietary information,
>and is intended for the person/entity to whom it was originally
>addressed. Any use by others is strictly prohibited."=20
>
>=20
>
>
>[ For info on ISED-L see http://www.gds.org/ISED-L ]
>Submissions to ISED-L are released under a creative commons, attribution, =
non-commercial, share-alike license.
>
>
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, =
non-commercial, share-alike license.
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a creative commons, attribution, non-commercial, share-alike license.
