I tell our faculty and staff that the following things qualify as emergency=
situations:
1. You cannot log on, but others near you can.
2. You cannot get your email, but others near you can.
3. You cannot print and need to do so immediately, but others around you ca=
n.
4. A piece of AV equipment in your classroom/meeting room has malfunctioned=
and you need it for class.
5. A computer malfunction has deleted your work.
6. Something is on fire.
Everything else needs to do into our queue. The bottom line is that for so=
me users, everything is and always will be an emergency.
Jessica Sepke
Director of Technology and Information Systems
Saint Mary's School
Raleigh, North Carolina
-----Original Message-----
From: A forum for independent school educators [mailto:ISED-L@LISTSERV.SYR.=
EDU] On Behalf Of Susan Ferris
Sent: Wednesday, October 03, 2007 11:14 AM
To: ISED-L@LISTSERV.SYR.EDU
Subject: Need some definitions
Hi there---
Need some help in setting up a help request ticketing system---
Specifically need some definitions of an Emergency---that would be a situat=
ion that calls for immediate help and not one that fall into the que---
Looking for a definition for STAFF and teaching FACULTY
Any help is good. Thanks,
Susan Ferris Rights
The Pingry School
908-568-1884
sfmr@comcast.net
There is enough light for those whose wish is to see,
and enough darkness for those who are of a contrary disposition.
Pascal (1623-62)
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Submissions to ISED-L are released under a Creative Commons license.
[ For info on ISED-L see http://www.gds.org/ISED-L ]
Submissions to ISED-L are released under a Creative Commons license.
