been an avid user for years now. Do you use Google gears ?
M
Sent from my iPhone
On Mar 13, 2009, at 1:48 PM, "Tom Phelan" <tphelan@PEDDIE.ORG> wrote:
> On Thu, 12 Mar 2009 15:32:35 -0700, Richard Kassissieh
> <kassissiehr@catlin.edu> wrote:
>
>> We're sticking with Exchange. I love the feature set of Google
>> Apps, but I
>> have serious reservations about: 1) their nonexistent customer
>> service when
>> failures happen well documented this past summer on education
>> listservs;
>
> We switched to Google Apps in September and I've been testing for
> close to 2
> years. I've heard this criticism before and completely disagree.
> I've posted
> several support request and have received excellent support.
> Furthermore,
> uptime with Google Apps has been excellent, far better than we could
> provide
> with our own servers and Internet connection.
>
> One criticism that was valid up until this fall is that Google did not
> communication upgrades well with new features appearing with no
> notice.
> Google has significantly improved their communication regarding
> upgrades
> using several blogs and they have a known issues page which is also
> very
> helpful.
>
>> 2) storing loads of critical, sensitive information about your school
>> community in the cloud (on someone else's servers, among thousands of
>> servers, that are also hosting other people's content). We prefer
>> to host
>> enterprise-level data here on campus.
>
> Again, I disagree. Data stored on Google's servers is far more
> secure and
> backed up better than any school could hope to do with their own
> servers and
> tech staff.
>
> Time is a zero-sum game so every minute (and dollar) we save not
> having to
> manager a email server and email clients is time that we can devote
> to the
> types of things that can't be outsourced and generally have a more
> direct
> impact on our core mission.
>
> --
> Tom Phelan
> Director of Technology
> Peddie School
> tphelan@peddie.org
> Office: 609.944.7625
> Fax: 609.944.7913
> http://www.peddie.org
>
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