Monday, September 1, 2008

Re: One-to-One Repair/Re-Image Policy

I would like to know if operating system choice has anything to do
with this. Does it matter which kind of computer the students use? Do
you find that you have to work more on Windows than on Macs? I would
suspect so but as we do not provide this kind of service to our
students I do not know.

Greg
On Sep 1, 2008, at 8:45 AM, Keith E Gatling wrote:

> I like the "back up all personal files, reimage, and restore" idea.
> Saves a
> lot of time and grief for everyone.
>
> On Mon, Sep 1, 2008 at 10:42 AM, Robin Peralta
> <REP@episcopalhighschool.org>wrote:
>
>> Jason,
>>
>> I have a written policy that my office will do everything in its
>> power to
>> make a repair, without reimaging, however if it takes more than one
>> class
>> period (45 minutes) to fix the problem we reimage. Two years ago,
>> to make
>> this pill a little easier to swallow, I purchased an external hard
>> drive. As
>> long as it takes less than an hour to back up files, we will back up
>> students files, reimage and dump the files back. I also encourage
>> students
>> to purchase their own external hard drives, for the "just in case".
>>
>> Incidentally, our students own their own laptops, but if I were to
>> go to
>> the "never reimage" policy I would never get anything else
>> accomplished and
>> all of my other students would suffer. Not to mention it would
>> cost more
>> monetarily, as loaners would need to be provided to each of these
>> students
>> because it could potentially take several hours (or days as has
>> been some
>> past cases) to repair software problems that may not even be
>> reparable.
>>
>> Good luck!
>> Robin Peralta
>>
>>
>
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